FAQ

Find a spot for your pool and ensure it’s level.

To install our Urban Stock Tank, we need a level surface, outdoor 110V GFCI outlet, and a clear pathway for us to roll in your tank at least 2 ft wide and at least as tall as the diameter of your pool.

When leveling the space yourself, the best way to double-check that your ground is indeed completely level is to use a long level or a long straight 2×4 and put a level on top, and check from all directions. The space should be at least a few inches wider than the diameter of your pool (6′, 8′, or 10′). Any leveling needs to be done ahead of time.

You may need to get your ground professionally leveled. If so, we can refer you to one of our certified partners to assist in this for an additional cost

*Search FAQs for additional placement info on pool and equipment placement.*

Our filter pumps can be placed just about anywhere from right next to your pool within 10 feet of the pool and within 100 feet of the outdoor GFCI outlet. Please let us know if you plan to place your filter pump further than 10 feet from your tank, so we know to use a stronger pump for your pool installation.

A heavy-duty extension cord (up to 100’) is needed from wherever you decide to place your filter pump to your outdoor outlet. Determining factors of filter pump placement also include aesthetics and sound, though it makes a fairly quiet hum. We will bring all the extra hosing you may need for whatever you decide. There will be two hoses from the pool to the filter pump and an extension cord from the pump to the electrical outlet. There will be 2 holes drilled and the 2 hoses extend from there. We’ll need to access the water source with 100’ garden hoses just to fill up the pool. Then the pool water will recirculate itself.

Urban Stock Tanks uses 6’x2’, 8’x2′, or 10’x2′ Hastings Black label galvanized steel stock tank pools. If you are building around the pool and filter pump, please note that we will need full access to the top valve of the filter pump and the sides where the hoses connect. We will also need access to the outside of your pool where the 2 hoses will be attached on one side of the tank.

Urban Stock Tanks can sit on pea gravel, decomposed granite, gravel, earth, sand, grass, or cement as long the space is completely level from all sides and the rock is not too large or pointy that it could dent the bottom of the tank. A cement slab is not necessary to place a pool, and it’s also good to note, if you have a cement slab already in your yard, it may not be completely level.

Stock tank pools are shallow and so they weigh significantly less than a deeper pool per square foot, but still about 6000-9000+ lbs when filled. You’ll need to ensure that the location can support all that weight. A wooden deck may or may not be able to support it.

*Urban Stock Tanks should not be placed above any gas lines or water lines that could not support this weight.*

In the Treasure Valley, most likely no, but you’ll still want to check on your HOA and city/county regulations to be sure.

A standard 110V outdoor GFCI outlet to plug into. You will be required to provide an outdoor extension cord of your own.

Yes, ONLY if you use an outdoor extension cord that can handle at least 13 amps. This is important, as a lesser quality cord can malfunction and cause problems to the filter pump, and can potentially spark or cause a fire.

Once you place an order for your Urban Stock Tank you must prepare your outdoor space for delivery. You can find that information in our FAQs. We will also send you preparation instructions in your order confirmation email. Once you have submitted photos of your space to show us that it’s ready for delivery, we will schedule a date and time to install your pool, which takes approximately 2-4 hours. Keep in mind that we do not provide any landscaping or digging services. We are currently only delivering in the greater Boise area, free of charge.

*Imperfections can occur during the manufacturing and transport process to our warehouse that is out of our control. Occasionally there are scratches and small dents that are unavoidable. This adds to the authenticity of the stock tank only adding extra charm and character.*

We’re currently at a 2-4 week turnaround time for pool installs. We will provide scheduling options at checkout. The lead time is estimated after your pool purchase – from when you are ready to schedule installation to our first available time slot. This does not apply to pool bundles that are pre-sold for future delivery dates. You can always reach out to us if you have a reliable leveling/landscaping completion date, and we will do our best to schedule around that tentatively.

Please see “How do I prepare my backyard” for more information.

Our Urban Stock Tank Pools and heaters are available for free delivery/installation within 50 miles of our warehouse in Nampa, Idaho. If you’re outside this area please contact us before purchasing your pool and we’ll do our best to accommodate if we’re able!

If you’re ready to make your purchase, you can shop for your pick of any pool and accessories we offer, and we’ll invoice for the delivery fee later. Questions? Ask us here or email us at contact@urbanstocktanks.com.

Existing customers, please log into the portal below to access our pool maintenance information.

Adding a heater for your Urban Stock Tank Pool bundle is simpler than ever! Our heater option will allow you to heat your pool effectively and efficiently without any significant requirement from you. Our heaters will allow your to extend use of your Urban Stock Tank Pool Bundle year while offering a lower cost solution to a traditional heated pool. Plus we do the heater the installation, so you don’t have to!

Urban Stock Tanks proudly carries the 11kw heater from Coates one of the most trusted names on the pool & spa industry.

Our Coates electric heater option requires an in-ground conduit 240v connection within 6ft of the pool pump. You can reach out to your electrician to understand if this is option is right for you. This electric heater will require you to hire an electrician to properly wire the connections which can start at $1,000 and increase depending on how far they need to trench to your electrical box and the more powerful heaters require thicker wiring which is more expensive.

Heating the pool will take time with the electric heater and you will need to plan ahead but it all depends on the starting temperature of the water, your desired water temperature, and the size of your tank for specific the length of time.

Our heater option requires you to consult an electrician. For a FREE estimate contact – Eric @ ECO Electric.

*For Urban Stock Tank pool bundle customers only in the Treasure Valley area. You must have purchased or intend to purchase a stock tank pool bundle from Urban Stock Tanks. Otherwise this set up will not work and we will not install.*

For heater related questions before, at, or after your order, please check out our FAQs, reach out via email contact@urbanstocktanks.com or phone 208-741-5577.

At Urban Stock Tanks, we recommend packing up your pool for the winter months. If you decide you want to winterize your Urban Stock Tank Pool yourself, here are instructions for draining and preparing the equipment.

• Unplug your pool pump.
• Turn your multiport valve on the top of your filter to Waste. If you do not have waste then use backwash.
• Plug your pump back in and watch the level of your pool start to empty through your backwash hose. *IMPORTANT* Do not allow the level of your pool water to go below the top of your two suction holes inside your pool. Otherwise, you can cause damage to your pump if it runs dry.
• Unplug your metal drain plug on the lower side of your pool to allow the remaining water to drain out.
• If you do not have access to your pool drain plug then you will need a sump pump to pump the remaining water out of your pool.
• Next, follow the instructions below based on which pump you have.
  • Hayward
    • Lift control multiport valve handle and rotate so as to set the pointer on
      valve top between any two positions. Leave valve in this
      “inactive” position.
    • Remove the multiport valve from the filter body by loosening the screws and allowing it to completely drain. Set the valve in a dry place.
    • Drain the water from the tank.
    • Remove the pump pot strainer housing from the pump.
    • Remove the plug on the side of the pump to drain the pump to winterize.
    • Store inside.
  • Waterway
    • Backwash filter system. See standard cleaning instructions in FAQs.
    • Run a filter cleaner chemical through your filter system as per the instructions
    • Turn pump off. Disconnect hoses from skimmer and return fitting
    • Remove drain plug from bottom of Waterway filter tank
    • Unscrew drain plugs located at bottom of pump and front of pump housing. Let water drain completely
    • Disconnect the filter to pump connection. Loosen the union connection on discharge of pump and remove from pump
    • Lift and remove pump and pump base from filter base
    • Store inside

 

• Cover your pool.

If you have a heater, unplug the drain plug on your heater. It is a gold metal piece at the bottom of your heater unit that needs to be unscrewed to allow water to drain.

Remember, every part is replaceable or repairable, and we can help you navigate any issues that arise with your pool or equipment.

We also offer a winterization service. For an additional cost one of our pool professionals will come out to your house and winterize your pool. You can find more details in the Shop area of the site.

PLEASE READ THE FOLLOWING GUIDANCE FOR PROTECTING YOUR URBAN STOCK TANK POOL EQUIPMENT IN CASE OF A FREEZE

IN THE CASE OF A LIGHT FREEZE LASTING 1-2 DAYS:

• Flip the switch on your timer to “On” so that the pool water continues circulating during freezing weather. Stagnant water means frozen water. Keep the water flowing until the temps rise above freezing. Flip the switch on your timer to “On” so that the pool water continues circulating during freezing weather. Stagnant water means frozen water.
• Keep the water flowing until the temps rise above freezing For additional insulation and protection against the elements, cover your pump, filter, and hoses with blankets or towels. If you have one of our Heater Systems, and as long as you keep your filter pump running (Step 1), water will be flowing through and there’s no need to follow freeze protocol just yet.

IN THE CASE OF AN EXTREME FREEZE LASTING LONGER THAN A COUPLE DAYS:

• Unplug your pool pump.
• Plug the inside of your pool with your three twist-on plugs.
• Unscrew the clear pump pot basket lid from your pump. This will help prevent the water in your pump from expanding and cracking the unit. If your lid is frozen, pour a cup of warm water over the top to help loosen it up.
• Put your filter multiport valve in WINTERIZE position.
  • For Hayward pumps lift control multiport valve handle and rotate to set the pointer on valve top between any two positions. Leave valve in this “inactive” position. Remove the pump pot strainer housing from the pump. Remove the plug on the side of the pump to drain the pump to winterize.
  • If your valve is frozen, pour warm water over the top to help loosen it.
• If you have a heater, unplug the drain plug on your heater. It is a long, gold metal piece at the bottom of your heater unit.

Remember, every part is replaceable or repairable, and we can help you navigate any issues that arise with your pool or equipment.

We also offer a winterization service. For an additional cost one of our pool professionals will come out to your house and winterize your pool. You can find more details in the Shop area of the site.

Existing customers, please log into the portal below to access our stock pool tips.